Hospitalization insurance

Hospitalization insurance covers things your major medical insurance was never intended to cover, like transportation and meals for family members, help with child care and time away from work. Aflac’s Hospital Advantage policy provides cash benefits during a covered hospitalization. The brochure below will help you determine if Aflac’s plan is right for you.

Aflac Hospital Advantage Plan

Employees may enroll directly, manage their policy, or file claims with Aflac at their USC website, which provides additional policy information and enrollment guides. Once at the site, click on “LOGIN TO APPLY” then:

  1. First time users enter your 7-digit USC employee number (you can find this in Workday if you don’t know it)
  2. Until you change it, the default password is the last 4 digits of your 7-digit employee number + the first 4 letters of your last name (for example, John Smith with employee #1234567 would have a default password of 4567smit)
  3. If your last name has less than 4 letters, such as John Key, the default password will be 4567key

Note that our Aflac group number is J1956.

If you’ve forgotten your password or are locked out due to too many incorrect login attempts, contact Aflac Customer Support at (888) 496-9574 from 5am-5pm Pacific time.
(888) 496-9574

Aflac headquarters (post-enrollment policy and claims assistance) – (800) 992-3522

Los Angeles Aflac office
Staff at the Los Angeles office can help with claims and policy management from 8am-5pm Monday through Friday at (213) 625-7375 ext. 100. Walk-ins are also welcome with no appointment necessary:
340 E 2nd St, Suite 310
Los Angeles, CA 90012