USC Trojan Care EPO

The USC EPO is a low-cost plan especially designed for USC employees, with access to world-class Keck Medicine of USC providers and an exclusive network of additional outstanding, carefully selected providers. Don’t just take our word for it – scroll to the bottom of the page to see comments from happy EPO members.

How it works

You must use USC Trojan Care EPO network providers; there is no out-of-network coverage (except in an emergency). When you need care, your only out-of-pocket cost is a $20 copay for most services, and the plan pays the rest after you meet your deductible ($100 for an individual, $300 for family coverage).

Your $20 copay is reduced to $10 for primary care physician (PCP) visits or behavioral health visits for every member of your family when you designate a PCP ahead of time – see information on designating a primary care physician below. You are not required to obtain a referral from your PCP before seeing a specialist.

2019 EPO Summary Plan Description

Finding a provider

You can access quality care from these providers in the Trojan Family:

  • Keck Medicine of USC physicians (available at UPC, HSC, and numerous other locations around LA)
  • Keck Hospital of USC
  • USC Norris Comprehensive Cancer Center
  • USC Verdugo Hills Hospital

To ensure your access to a full range of services, the EPO network also includes a wide selection of carefully chosen providers and facilities that meet USC quality standards.

To find providers in the USC Trojan Care EPO

  1. Go to https://hconline.healthcomp.com/uscprovidersearch.aspx
  2. Using the drop-down boxes,
    • identify which county you live in; and
    • what type of doctor, specialty and location you’re looking for
  3. Click on Search

LiveHealth Online

USC Trojan Care EPO participants may access LiveHealth Online, where a primary care physician visit can be conducted online via two-way video consultation. Physicians can answer questions, make a diagnosis and even prescribe basic medication if needed. LiveHealth Online consultation will involve a $10 copay. Physicians are available year-round, 24/7. This service is only available within the United States. Visit www.livehealthonline.com for information on system requirements and supported mobile devices. Note that you will need your subscriber ID which begins with NP followed by the 7 digits of your employee ID number (NPXXXXXXX). Be sure you select “Anthem Blue Cross and Blue Shield” when asked which insurance you have. Employees and their spouses will need to create their own LiveHealth account to access a doctor visit; children can be seen using the employee’s account, but you will need to create a profile for each child.

Accessing urgent care

Save time and money by using a participating urgent care center if you don’t have a life-threatening emergency, but have a condition that requires prompt medical attention – an urgent care copay is only $35. Find a participating urgent care center in CA by clicking here – then just enter your zip code in the Located near field and search. For participating locations elsewhere in the U.S., call BlueCard at (800) 810-2583.

Designating a primary care physician

If you designate a primary care physician for yourself and each of your covered dependents, you receive a $10 discount on your copay amount each time you visit the physician’s office (excluding visits to a specialist). While not required, in addition to the savings you receive, designating a primary care physician gives you someone who will have the “big picture” of your health and who can monitor any changes. The same goes for your covered dependents. To designate a primary care physician for you and each of your covered dependents, register at the HealthComp site (you may also wish to consult this helpful guide to designating a primary care physician). You may change your primary care physician designation at any time. Changes made on or before the 15th day of the month will be effective on the first day of the following month.

The EPO does not have a referral system so you can make an appointment to see any provider you wish without obtaining a referral from your PCP. Note that it is your responsibility to determine what level of coverage you have with any provider. If a provider is not contracted with the EPO, benefits are not covered under the plan.

Prescription coverage

The USC Trojan Care EPO formulary is designed to provide a wide range of medications while helping keep the EPO a low-cost plan. Be sure to verify whether your medications are covered under the EPO formulary. Some medications may also require a clinical prior authorization, step therapies or specific quantity limits. To learn coverage details about your medication under the EPO, including an estimated copay, visit the MedImpact site. Login under user name: USCEPO2019 and password: Password1. Once logged in, select “Drug Price Check” and enter your medication name.

Claims, billing and reimbursement

The USC Trojan Care EPO Plan is administered by HealthComp. Call (855) 727-5267 with questions about plan benefits, bills or claims. You can view your paid claims information on the HealthComp site, but you must first register as a member – see the HealthComp online instructions. You can also sign up to receive Explanation of Benefits (EOB) statements online only – see the HealthComp electronic EOB statement instructions.

Medical claim forms can be downloaded from the same site; a PDF version is posted here for your convenience:

HealthComp claim form

Submit claim forms along with copies of bills and receipts for documentation in one of three ways:

  1. Scan and email to scanform@healthcomp.com– be sure you fill in the subject line with: ATTN: Claims
  2. Fax to (559) 499-2464
  3. Mail to: HealthComp Administrators, PO Box 45018, Fresno, CA 93718-5018

Your ID card

USC Trojan Care EPO Plan ID cards are issued by HealthComp. Cards are mailed to your home address in a USC envelope printed with “USC Trojan Care EPO Plan ID Card Enclosed” in bold letters. HealthComp automatically sends two ID cards to subscribers with family coverage – if you need an extra card, log onto the HealthComp site or call (855) 727-5267. Cards take about two weeks to arrive, or you can download a HealthComp Digital ID Card on that site.

What do your colleagues say about the USC Trojan Care EPO?

I’ve said this in as many places as you will allow me, but it bears repeating: the USC Trojan Care EPO is absolutely incredible. It’s fantastic. I say that with no hint of sarcasm- for those of us who don’t make a physician’s salary, our only options were the USC HMO or the Kaiser HMO, and I had horrible experience after horrible experience with the former, but I knew it was all I could afford. The Trojan Care EPO is responsible for a complete 180 of me being able to address my healthcare needs- I can see a primary care provider 100 feet from where I work, seeing a specialist isn’t an issue, the deductible is delightfully low, the copays are completely reasonable, and the network spans far and wide in southern California. Whenever we have a new hire in our lab now, I always give them the run-down on the benefits we’re offered and wax poetic about how incredible the Trojan Care EPO is and how they’d be crazy to choose anything else. So thank you to the team of people that made this plan a reality! I’m sure I’m not the only one it has had a positive impact on – David L. Johnson, Research Lab Technician

I have recommended this plan to ALL of my colleagues who have asked about it – Kristi Culpepper, Financial Aid Assistant Director

My overall experience with my insurance has been outstanding – Denise Scott, LVN Keck Beverly Hills

The EPO plan has been a wonderful experience for my family – Casey Ray, Finance Assistant Director, Viterbi Business Affairs

Plan documents

2018 USC EPO Excluded Drugs

Notice of Privacy Practices

Contact information

USC Trojan Care EPO | USC Health Plans (213) 740-0035 or healthplans@usc.edu

Claim, eligibility or plan coverage questions
HealthComp | www.healthcomp.com
(855) 727-5267

Medical prior authorizations
Anthem Blue Cross
(800) 274-7767