Your first few days
Begin using this Employee Gateway
Many of your questions, as a new employee, can be answered here at the Employee Gateway site. If you can’t find the answer you need, email firstname.lastname@example.org and we’ll try to point you in the right direction. And take a moment to bookmark our essential employee helps page now!
Troubleshooting your USC NetID
Hopefully you didn’t have any trouble setting up your USC NetID username and password. If you did, here are some helpful contacts:
- If you still need to obtain your 10-digit USC ID (necessary before you can even set up the USC NetID), call the HR Service Center at (213) 821-8100
- If you have the 10-digit ID and are ready to activate your USC NetID
- If you set up your USC NetID but wish to change your password
Get Workday Help
We have a whole site for it (Workday Help) with guides and information to help you use USC’s comprehensive HR system.
Complete your benefits enrollment
You have 30 days from your date of hire to complete enrollment in benefits, via Workday, and benefits will begin on the first of the following month. Depending on when you enroll, you may have a retroactive premium taken from your paycheck – but the sooner your enroll, the less chance of these deductions. Please note that if you fail to enroll in a medical plan (or fail to let us know you wish to waive coverage), you will be defaulted into a medical plan which cannot then be changed until the next open enrollment period.
Sign up for direct deposit
Enjoy the convenience of having your paycheck hit your account on payday! You can also send your pay to more than one account. Set it up in Workday – but first check our handy “quick guide to setting up direct deposit” in the Workday Help site on the “Help for employees” page.
Know when you’ll get paid
Payroll maintains schedules whether you’re paid monthly or biweekly.
Identify your HR/Payroll Analyst and HR Partner
If you have not already met your HR/Payroll Analyst and/or HR Partner, ask your immediate manager or easily find out who they are in Workday – see the Who are your personal HR support staff? guide on the Workday Help site. These HR specialists can provide personal answers to many of your employment questions. General benefits, payroll, and other employment questions may be directed to the HR Service Center.
Finalize commuting/parking plans
Ensure that you’re fully familiar with your commute route, and possible options, if using public transportation. If you drive, be sure you know where to park. Visit our essential employee helps page for transportation (commuting/parking) information, as well as much more.
Ensure your USC email is working
After you’ve been activated in USC systems, talk to your HR/Payroll Analyst about helping you set up your USC email.
Get familiar with TrojanLearn
TrojanLearn is USC’s professional development/learning platform (look for it in the Employee Gateway’s popular links). A good way to begin taking advantage of the tremendous number of learning and career resources in TrojanLearn is by completing the monthly professional development curriculum called Trojan Knowledge Expedition, which will give you valuable skills and knowledge across a variety of key business learning objectives.
USC has its own police/security force – the Department of Public Safety, known as DPS. DPS officers have a much quicker response time than most local law enforcement, so program these numbers into your phone:
(213) 740-4321 – for emergencies or crimes in progress
(213) 740-6000 – to report other crimes not in progress or other problems (for example, burglary or lockout)
Note that our campuses have emergency phones that are marked by blue lights – these phones ring straight through to DPS.
Though our campuses are generally very safe, USC offers Campus Cruiser, which offers free rides if you’re ever working late and would like an escort to your car or another building. Allow extra time for Cruisers on Thursday, Friday, or rainy nights.
All employees are also urged to sign up for TrojansAlert, our campus emergency notification system.
Environmental health & safety
The USC Environmental Health & Safety (EH&S) department controls hazards by anticipating potential risks, evaluating safety procedures and developing safety protocols and programs. They also administer safety courses and training, inspect laboratories and facilities for safety, respond in emergencies, and collaborate with regulatory agencies. Comprehensive information about their services is available at their website.
Lab safety training
Training is mandatory for scientific research staff. Information about upcoming training can be viewed at the EH&S training site. Valuable information for new Principal Research Investigators (BUA) is also available online.
Set up your workspace (ergonomics)
Ergonomics is a science that can generally be thought of as fitting your job to you, rather then you accommodating to fit the job. The goals of USC’s Ergonomics Program are to prevent injuries, improve comfort, facilitate return to work after an injury, provide reasonable accommodation for employees with disabilities, and increase overall productivity. And now USC’s Occupational Therapy Faculty Practice has joined the effort to provide employees with workstation ergonomic evaluations. The first step is to complete the required online ergonomic self-evaluation – after which you can request an in-person ergonomic evaluation. Go to the ergonomics site, click on “Ergonomic Self Evaluation Link” and use your USC NetID to log in.