HR and IT help

During the COVID-19 crisis, the HR Service Center is available by phone at (213) 821-8100, as well as email – Center hours are Mon-Fri from 8am-6pm.

Problems with your desk phones, email, USC NetID log in, network performance, etc. should be directed to ITS for help with those issues and other tech-related concerns. Their webpage even includes a lists of local IT contacts so you can find out who in your school, department or division can help with all things related to your information technology.

For other employee-related help, see below.

HR Service Center

The place to start with any employee-related question.

Need help? Give us a whistle: 

(213) 821-8100


The HR Service Center is your “one-stop shop” for benefits, payroll, or any other HR-related inquiries, providing prompt, accurate and thorough help on all employment-related matters for faculty, staff and student workers.

A Center team member will shepherd you through your question or problem until it is fully resolved. They’re available Monday through Friday from 8am-6pm.



Looking for someone else?

If you’re looking for your own unit’s HR Partner, you can find the names of all your HR support staff in Workday. See Who are your personal HR support staff? on the Workday Help site under “personal information.”

If you’re looking for help from the Office of Equity and Diversity, visit their website.

If you have questions about how laws, regulations and university policies may impact your job duties, or if you need to report suspected violations of law, regulation or policy confidentially and without fear of retribution, contact the Office of Professionalism and Ethics. You may also find USC’s Reporting Wrongdoing policy to be helpful.



How are we doing?

The HR Service Center is committed to exemplary customer service, but we recognize that sometimes we may fall short. If you were not satisfied with your Center experience, we want to hear about it – because we want to always be improving. We also welcome positive comments! (We’ve shared some of our favorites on this page – above right.) Either way, to offer your feedback please contact University HR by email at


The HR Service Center team

The HR Service Center team is overseen by Derek Reisinger

Popular link - HRSCHR Business Partners:


Watch our video – to know how we can help you and… how we cannot…