Employee help

HR Service Center

The HR Service Center (HRSC) is your centralized, full-service resource for benefits, time off, and other HR-related inquiries, as well as help with Workday. This team of USC professionals provides accurate, prompt, and thorough help on all employment-related matters for faculty, staff, and student workers.

The HRSC is available by phone at 213-821-8100 and email at uschr@usc.edu, Monday through Friday from 8 a.m.-6 p.m.

The HR Service Center team is overseen by Abike Cook, Manager, HR Service Center.

How are we doing?

The HRSC is committed to exemplary customer service. If you have any feedback, please contact us by email at uschr@usc.edu.

Information Technology Services (ITS) Service Desk

When you run into challenges using Zoom, email, Blackboard, Slack, or any other service that ITS provides, the ITS Service Desk is here to help. They can be reached by phone at 213-740-5555 and email at consult@usc.edu, 24 hours a day,seven days a week.

You can also find IT-related training and other information at https://keepteaching.usc.edu/.

For more on ITS, visit https://itservices.usc.edu/about/.

Other support resources

  • If you’re looking for assistance with reporting any discrimination and/or harassment based on protected characteristics and related retaliation, please contact Office for Equity, Equal Opportunity, and Title IX (EEO-TIX) by phone at 213-740-5086 or email at eeotix@usc.edu.
  • If you have questions about how laws, regulations, and university policies may impact your job duties or you need to report practices or conduct that do not meet the ethical and professional standard of the university, contact the Office of Professionalism and Ethics. You have the option to make a confidential report online or by calling the USC Help & Hotline, staffed by live operators, at 213-740-2500 or 800-348-7454. You may also find USC’s Reporting Wrongdoing policy to be helpful.
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