USC Employee Engagement and Communications

Our mission and priorities

Our departmental mission is to help align USC employees with the university’s ambitious mission and goals. Our strategic priorities are to inform, engage, and inspire our faculty and staff by providing creative and compelling content, programs, events, and services – in short, to elevate the employee experience.

We employ a variety of tactics toward that end. Our department oversees and executes communications and engagement, appreciation and recognition efforts for staff and faculty, including the annual Staff Recognition Luncheon and other events, the President’s Award for Staff Achievement and other award programs, employee feedback/survey initiatives including the Staff Pulse Survey, the Great Colleges program, and Gateway spot surveys. USC’s all-encompassing website for employees, the Employee Gateway, was launched and is overseen by us, as well as its affiliated sites and social media channels. We produce and publish the university’s weekly news email to all employees, the Gateway Connect (see sample HERE), and we administer employee information campaigns to help faculty and staff better understand their benefits, career opportunities, unique USC offerings, and more. We also moderate university-wide employee distribution lists.

To facilitate a safe and compliant environment for all university activities, our department is also charged with the development, publication and archiving of university policy for the USC community.

And – to solicit input from as wide a spectum as possible – we formed and oversee the Employee Communications Advisory Council.

We also serve as the HR Division’s in-house communications team, helping HR professionals as they serve the larger employee community.

Our awards

Our department won top honors in an international employee communications award program in 2017 for our work with USC’s Trojan Knowledge Expedition. We’ve also won honorable mention for open enrollment campaigns, and videos for three consecutive years.

Our social media policy

The Gateway maintains several social media accounts and welcomes employee involvement both in our news stories on this site, and in all our social media (see links in footer). These opportunities for involvement and feedback are designed as public forums where we can share ideas, news and other communications about USC employee life. We reserve the right to delete your comment if it contains profanity; is selling or promoting a commercial product or service; is spam; contains material that we determine is unlawful, hateful, threatening, harassing, abusive, defamatory or libelous; contains copyrighted material or material that belongs to someone else; contains confidential or private information that is not your own. We also reserve the right to block repeat offenders.

Contact us

If you have an idea on how we can improve our service to you, please share!

Contact us at gateway@usc.edu or call us at (213) 740-7173.

For story and announcement submissions, fill out our content submission form

Director
Diane Schrader

Digital Media Manager
Jandy Hardesty

Digital Media Specialist
Candace Stalder

Writer and Social Media Specialist
David Robbins

Writer and Social Media Specialist
Sonia Mentz