Employee emergency information

Emergency contacts

Immediate student, faculty or staff threat in the campus community:

Department of Public Safety (DPS) – https://dps.usc.edu/

  • UPC emergencies 213-740-4321
  • HSC emergencies 323-442-1000

Mental health concerns about a student:

Student Counseling Services (SCS) – https://engemannshc.usc.edu/counseling/

  • UPC 213-740-7711 (24/7 assistance)
  • HSC 323-442-5631 (24/7 assistance)

Mental health concerns about faculty or staff:

Center for Work and Family Life (CWFL) – http://cwfl.usc.edu/

  • UPC and HSC 213-821-0800
  • After hours 213-880-6657

Recognizing disturbing situations

The following are some examples of actions or behaviors that may require a report to a campus resource:

  • Explicit statements about harming someone
  • Sending disturbing messages by email, text, letters or other source
  • Unexplained absenteeism
  • Stalking
  • Making statements that support the use of violence to resolve an issue
  • Potential domestic violence displays of paranoia
  • Suicidal thoughts or actions
  • Self-harm
  • Coursework content that is alarming
  • Disruptive behavior or abrasive behavior toward others

Student services

If a student needs mental health assistance, contact Student Counseling Services (SCS). Counseling is confidential and is included in the student health center fee.

  • Ask to speak with the on-call counselor (24/7) for an immediate consultation if it is an urgent matter
  • Inform your dean or manager about the situation

If a student needs assistance with non-mental health challenges (finances, personal tragedy, housing, etc.) contact Student Support and Advocacy (SSA), https://studentaffairs.usc.edu/ssa/.

  • UPC and HSC 213-821-4710 or 213-740-2421

For after-hours emergencies, contact DPS and they will contact SSA.

For additional information, please refer to the Disruptive and Threatening Behavior Guidebook for Faculty and Staff.

Faculty and staff services

If a faculty or staff member needs mental health assistance, contact CWFL. Confidential counseling is available for employees and their families and will not be made part of the employee’s personnel file.

  • Ask to speak with the on-call counselor (24/7) for an immediate consultation if it is an urgent matter
  • If you are concerned about another employee, inform your dean or manager

If a faculty or staff member needs assistance with non-mental health challenges (finances, personal tragedy, housing, etc.), contact CWFL and/or Human Resources, 213-821-8100.

Department of Public Safety non-emergency contacts

  • UPC 213-740-6000
  • HSC 323-442-1200